Healthcare happens between people.
I am a pediatric ENT surgeon, public health researcher, and systems leader at Johns Hopkins.
My work explores how communication, trust, uncertainty, and healthcare systems influence medical decisions and patient care. Healthcare works best when patients can focus on receiving care and clinicians can focus on caring for patients.
about
Medicine across multiple perspectives.
My work focuses on what actually happens during healthcare encounters: how people communicate, build trust, navigate uncertainty, and make decisions together.
The conversation that happens in the exam room may last only a few minutes, but it carries enormous weight. It affects how patients experience care and recover, how clinicians make recommendations, and how healthcare systems perform.
As a surgeon, researcher, and health systems leader, I have experienced healthcare from multiple perspectives. Those experiences have shown me that better outcomes, stronger relationships, and operational excellence do not have to compete with one another. Technology and innovation can help make healthcare more human when they support the people at the center of care.
research
The Boss Lab at Johns Hopkins
I lead federally funded research studying how patients and clinicians talk to each other, make decisions, and build trust during clinical encounters. My lab has recorded and analyzed more than 500 pediatric surgery consultations, interviewed parents, and observed how patients and families experience care.
Media
Commentary and features
I write and speak about children’s health, medical decisions, communication, and healthcare delivery.
Media
Connect
Contact me for media, speaking, or advisory opportunities.
** Please note that this contact form is not HIPAA-compliant and should not be used for patient inquiries.